DELIVERY & RETURNS

Delivery

 

Rates

Delivery is free for all products handled by Royal Mail. All purchases over £35 will be dispatched with the signed for service to ensure your items get to you securely within 3-5 days or sooner.                                  

Dispatch Times:

Each product has their own dispatch time, i.e. the time it takes to make or have the product ready for dispatch. Sometimes this can seem fairly long but please bear in mind most items are handmade to order and occasionally from materials of limited availability. This is clearly indicated on the product pages.

Returns, Exchanges and Refunds

Returns

If you change your mind and would like to return an item for any reason, I offer a full refund on all pieces returned undamaged and in their original state plus packaging. Where applicable, the full cost of the original out-going postage will also be refunded..

In order to accept returns, I need to be notified within 14 days of your receiving the goods and the cost of all return postage must be met by the buyer.*

* Some exceptions apply. Orders for personalised and bespoke items have been undertaken on the understanding these have been made to the specification of the buyer alone and as such are unlikely to be saleable to another. Because of this, these items will not be accepted for returns, exchanges and refunds unless faulty or in need of resizing in the case of some rings.. Where an exchange is possible, the cost of all returning postage will be met by the buyer.

Refunds

Refunds will be made via the original method of payment, within 3 days of confirmation that I am in receipt of the returned goods. Please allow 1-2 days further for funds to clear.    

 

In the unlikely event that goods are received damaged, partially missing or in any other way deemed faulty, please notify me immediately, or within 7 days of receipt of the order at the latest, otherwise I will be unable to offer a refund or replacement. 

Where an order has not arrived, please refer to the dispatch and postal timings before contacting me. Being handmade and from recycled materials, my products can sometimes take a little longer to produce than quoted and parts can occasionally be difficult to source. Although this is unusual, I will endeavour to keep you well informed should any unavoidable delays occur.

Packaging

As a business, I am wholly committed to keeping the environmental impact of my services and products as low as possible. Every item dispatched will be presented in an attractive branded box made from sustainable cardboard, and packaged in recycled, recyclable, plastic-free or reused materials.   

My Service

I hope you will be delighted with your purchases. I aim to offer great quality handcrafted products and an efficient and professional service at all times. All positive comments and reviews are warmly welcomed and all other comments will receive a timely response wherever possible. 

Privacy Policy here

Terms and Conditions here

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